Shipping Policy

At Eve Enhance, we are committed to providing fast, reliable shipping to ensure your photography accessories, cameras, and lenses arrive safely and on time. Below are the details of our shipping policy.

1. Shipping Methods & Delivery Times

We offer standard shipping to most locations worldwide. Our shipping partners ensure timely delivery, but delivery times may vary depending on the destination.

Domestic Shipping:
Orders Typically Arrive within 5 to 10 business days .
International Shipping:
Shipping timeframes are estimates and can vary due to factors such as customs delays, local postal services, or unforeseen circumstances.

2. Shipping Costs

Free Shipping: We offer free shipping for orders over 75 € within certain regions.
Standard Shipping Fees: If your order does not meet the free shipping threshold, a standard shipping fee will apply. The fee will be calculated at checkout based on your shipping address and the weight of your order.
International Shipping Costs: For international orders, shipping fees will be displayed during checkout based on the destination and size/weight of the package.

3. Order Processing Time

Orders are processed within 3 business days of receiving the order, excluding weekends and public holidays.
Orders placed on weekends or public holidays will be processed on the next business day.
You will receive a confirmation email once your order is dispatched.

4. Track Your Order

Once your order is shipped, you will receive a tracking number via email or SMS (if applicable). You can use the tracking number to monitor the status of your shipment on the carrier’s website.

5. Missing or Delayed Shipments

While we work with trusted shipping partners, delays may occasionally occur. If your shipment has not arrived within the expected timeframe, please contact us at [email protected] so we can investigate the issue.

Lost or Damaged Packages: If your package is lost or damaged in transit, please contact us immediately. We will work with our shipping partners to resolve the issue and ensure you receive your order.

6. Changes to Shipping Address

If you need to change your shipping address after placing an order, please contact us immediately at [email protected]. We will do our best to accommodate address changes before the order is processed and shipped. Once an order has been shipped, we cannot guarantee changes to the delivery address.

7. Returns and Exchanges

For information about returns and exchanges, please refer to our Return and Refund Policy page.

8. Contact Us

If you have any questions or concerns about shipping, feel free to contact us [email protected].